Create a More Productive World

Customer Success Intern (Paid Internship)

Belgrade, Serbia * Full Time

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Job Description

We are looking for a customer success intern to join our fast-paced team. If you have excellent English skills, you’re a great communicator and you know the difference between customer support and customer success, you are the right person for us.

As our customer success intern, you will be communicating with our users and website visitors on a daily basis to ensure they are satisfied with our product. You will be providing technical support to our users, collecting feedback and analyzing customer data to ensure we provide the best user experience.

You’ll also be working closely with our marketing and development team on resolving user issues, implementing user feedback and improving the quality of our services.

Responsibilities:

  • Communicate with our users and website visitors on a daily basis
  • Handle issues and requests, provide technical support
  • Collect feedback from users
  • Analyze feedback and create reports on user behavior
  • Collaborate with marketing and customer success teams on improving the user experience
  • Revise and improve help center documentation

Requirements:

  • Excellent written and verbal English skills
  • Great communication and interpersonal skills
  • Passionate about helping customers
  • Tech-savvy person
  • Well organized and good multitasker
  • Thrives in a fast-paced and collaborative environment

Nice To Have

  • Experience in customer support or customer success
  • Experience in digital marketing
  • Knowledge of data analytics tools

About Infinity

Infinity is a growing SaaS startup developing an ultra-flexible project management and collaboration tool. You will work alongside experienced and innovative product makers and marketers, and you’ll get the opportunity to boost your knowledge and kickstart your career in the growing customer success field in a very short time.

What You Can Expect

  • Paid internship position
  • Flexible working hours and working from home possibilities
  • Ability to develop your skills and gain valuable work experience
  • Exposure to a fast-paced startup environment
  • Fun and supportive team

All your information will be kept confidential according to EEO guidelines.