Customer Support Agent

Belgrade, Serbia - Full Time
(In-House Position)

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Job Description

We are looking for a customer support agent to join our fast-paced team. If you have excellent English skills, you’re a great communicator, you’re passionate about tech and love helping people, you are the right person for us.

As our customer support agent, you will be communicating with our users and website visitors on a daily basis to ensure they are satisfied with our product. Your job will be to help our users learn how to use Infinity in the best way, help them solve the problems they might have with the tool and collect their feedback.

You’ll also be working closely with our marketing and development team on resolving user issues, implementing user feedback and improving the quality of our services.

Responsibilities

  • Communicate with our users and website visitors on a daily basis
  • Handle customer requests, questions and complaints
  • Keep track of recurring issues and customer expectations
  • Collect feedback from users
  • Follow up with the users after resolving their issues
  • Collaborate with marketing and customer success teams on improving the user experience

Requirements

  • Excellent written and verbal English skills
  • Great communication and interpersonal skills
  • Passionate about helping customers
  • Tech-savvy person
  • Well organized and good multitasker
  • Thrives in a fast-paced and collaborative environment

Nice To Have

  • Experience in customer support or customer success
  • Experience in digital marketing
  • Knowledge of data analytics tools

About Infinity

Infinity is a growing SaaS startup developing an ultra-flexible work management tool. You will work alongside experienced and innovative product makers and marketers, and you’ll get the opportunity to boost your knowledge and kickstart your career in the growing customer support field in a very short time.

What You Can Expect

  • Week-long training to prepare for the role
  • Working in shifts
  • Working from home possibilities
  • Constant learning and career growing opportunities
  • Exposure to a fast-paced startup environment
  • Fun and supportive team

All your information will be kept confidential according to EEO guidelines.

Interested in working with us?

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