15 Best Issue Management Software to Identify and Resolve Issues

In this fast-paced modern world where digital disruption has become the new normal, everyone seems to be looking for ways to streamline processes so that they could reach the best possible results in less time and save resources along the way. 

Take issues, errors and bugs, for example.

When developing a software, we may encounter a number of bugs and errors we need to keep track of, but due to our heavy workload, we often fail to record them and then lose our track. This can lead to serious consequences and big project failures—not a happy scenario, right?

So, this brings us to the obvious question: why do we need issue management software? 

The software’s main role is to identify, track, follow up, report, and resolve all of the issues. From the customer’s point of view, this tool is a great way to track issues and make sure they are resolved. From the developers’ point of view, it helps them fix bugs in the system and significantly improve the workflow. Finally, from the software owner’s point of view, this tool provides a central system for coordinating software affairs.

Some of these apps let you assign issues to other team members in charge, monitor how much time is spent on fixing them, and perform statistical analysis so that you always have an insight into all activities, changes, updates and completed tasks and projects. 

Whether you are an individual, a smaller, or a bigger organization you must have had a tough time keeping track of all of the issues and managing them professionally. Worry not! A powerful issue management software will make your workflow more efficient and your productivity significantly higher. 

Benefits of Issue Management Software

• It helps you detect errors at the initial stage—When issues are detected on time, you can save loads of time and energy, as well as reduce complexity when the project is finally delivered. 
• It increases efficiency—This software can reduce the cost of development, as it can deal with projects of different complexity and, therefore, increase client satisfaction. 
• It allows you to communicate effectively with the rest of the team—By using issue management software, testers and developers can always be on the same page.
• It provides you with one centralized and shared space—By keeping all of your issues in one place, you will always find what you are looking for in a matter of seconds. 
• It keeps everyone in the loop—Who is responsible for that task? What’s the next step? Does anyone on the team need more information? Luckily, issue management software can automatically notify all of the team members of any changes through notifications so that no-one is ever left in the dark. 
• It allows you to integrate with other cool apps—Use a variety of different apps you can integrate with issue tracking software to connect to a time tracking system or send updates to a team chat app by using a variety of different apps you can integrate with issue tracking software.

Unfortunately, finding the best issue management software sometimes feels like tracing a needle in a haystack—almost a mission impossible. That is, unless you have a clear insight into what features a powerful issue management software should have. 

Because of this, we've done a thorough research and discovered 15 best issue management software you should definitely keep in mind when choosing the one for your organization. 

Let's dive right in.

15 Issue Management Software You'll Need This Year

1. Infinity — A Unique Issue Management Software to Help You Have Full Control over Your Workflow 

Infinity is a versatile collaboration and project management tool that doubles as an issue management software. It offers a plethora of benefits, from helping you streamline your workflow and processes, to boosting team collaboration and increasing efficiency and, well, managing any issue that comes along. 

Its unique flexibility and infinite number of ways for customization let you organize all of your activities, tasks, and processes in little to no time at all. But the best thing here is that its flexible structure, which makes it stand out from the rest of the tools on the market, gives you full freedom to create, develop and organize your projects the way you like them. 

This kind of system gives you the ability to create a workspace that perfectly suits your and your team’s needs, so that you can always keep things under control and make sure none of the issues go unnoticed. Want to make sure all of the bugs and issues are recorded in one place? Infinity is the issue tracker that lets you do that with ease. 

Need to find a specific issue? No problem, just filter your search. You need to see the big picture and have the maximum clarity over your activities and projects? Infinity lets you filter, group and sort items the way you want to. You can even view your errors from various perspectives by using different views, and you can choose the view that suits you the most. 

And, this is only the beginning. 

If you want to stay up-to-date on your team’s progress, you can use comments and notifications, or you can track time for all of your tasks and activities by integrating Infinity with the Clockify app. And if you need any other integrations, feel free to rely on Zapier for a bit of help!

Finally, Infinity is built to cater to different people’s needs across departments, from project management and customer service to developers and marketers. 

Do you want to see it live in action? Take a look at our video tutorial:

Key Features 

• Activity Tracking—Keep up to date with all the activities, projects, updates, and changes and always know who’s doing what at any given moment.
• App Integrations—Integrate Infinity with a number of apps through Zapier and enjoy the benefits of a variety of features like time-tracking.
• Document Sharing—Share documents with your team members without having to dig into your computer to find the right file. 
• Public Boards—Categorize all of your projects and activities by using a variety of boards, then share them with clients and external parties who do not belong to the team. 
• Over 70 Templates—Get started with ease by using one of Infinity's ready-made templates which will allow you to speed up processes and boost your team’s efficiency. 
• Flawless Team Collaboration—Use comments and notifications to communicate with your team quickly and easily and let everyone always be in the know about the issue status. 
• Drag & Drop Interface—Leverage Infinity’s super cool and user-friendly interface and manage everything in just a few clicks. 
• Customizable Attributes—Pick one of the 22 Infinity attributes to run your workflow like a pro. 
• Task Assigning—Make sure you always know who is working on what task, what its current status is, and when it should be completed. 
• Infinite Structure—Definitely one of the biggest infinity’s strengths lets you create a number of boards, items, and folders and customize them to perfectly suit your team’s needs. 
• Gantt Charts—Infinity’s Gantt view lets you have an insight into your timelines and each deadline. 
• Web, Desktop & Mobile Apps—Work on different issues on the device of your choice, whether it's in your browser, directly from your desktop, or on your mobile device.

If you are not sure about how to use all the features Infinity offers, there is a great set of over 70 templates to help you in the process and learn a lot in a matter of seconds. The best thing about these templates is that you can customize them to suit your business needs. Here are some of them:

• Bug Tracker Template
• Product Management Template
• Agile Development Template
• Project Planning Template

Pricing 

Infinity offers both Basic and Pro plans to its users. Starting prices are $6 and $9 per user per month, for Basic and Pro plans respectively. Additionally, every Infinity subscription kicks off with a 14-day trial.

2. Backlog — The Best Issue Tracking App for Seamless Issue Tracking 

Image Source: capterra.com

Backlog is an issue tracking system that uses four main principles to identify and resolve any issues: capture, prioritize track, and release. Once they capture where the issue happened, they prioritize them based on their importance and the level of urgency. 

Next, the issues are assigned to different team members which means they can now comment on them and send updates. In the end, developers can share and “release” their solutions when they fix the issues. 

This is all-in-one issue management software. It is the combination of task management and issue management tool allowing your team to streamline communication and boost team’s efficiency in no time, always making sure all of the issues are well-organized and resolved. 

Backlog’s useful Kanban-style boards allow you to view all of your tasks with so much ease and manage your workflow in just a few clicks. It also includes features like Gantt charts, Wikis, file sharing, custom statuses, burndown charts enabling you to visualize all of your projects from start to finish. It offers integrations with tools like Cacoo, Redmine, Typetalk, Jenkins, and many others. 

Key Features 

• File Sharing 
• File Storing 
• User Permissions 
• Product Roadmapping 
• Burndown Charts 
• Meeting Notes
• Real-Time Gantt Charts 
• Collaboration 
• Idea Management 
• Email Integration 
• Custom Fields
• Bug & Issue Tracking 
• To-Do List 
• Idea Management 
• Version Control 

Pricing 

Backlog offers a free trial so you can see what works or not and it starts at $35 per month, billed monthly. It also offers a free forever plan for 10 users. 

3. Redmine — A Flexible & Free Issue Tracking Software to Get a Unified View of All of Your Issues

                                                  Image Source: redmine.org

Redmine is a project management and issue tracking app, free and open source, and it is based around the issue management. Through Redmine you can create issues by filling in forms and categorizing issues as features of support or bugs which helps you improve your overall software development. 

Redmine allows you to view issues in many different ways. For instance, a Gantt view enables you to view all of your issues on a timeline and know exactly how they are related. There is also a calendar view that tells you when your issues are scheduled. However, you cannot use the drag-and-drop feature to reorganize issues both in Gantt view or calendar view. 

Redmine lets you add over 20 types of filters, and each of them offers many options so you can easily modify everything that is displayed. Another cool thing about this app is that it allows you to identify and mark duplicate issues to make sure all the issues are kept together even if there are more people reporting issues and bugs. 

The only weakness is a not so dedicated support as Redmine is primarily made for those of you who are already a bit familiar with the app. 

Key Features

• Custom Fields 
• Flexible Issue Tracking System 
• User Self-Registration Support 
• Multi-Language Support 
• Time-Tracking Functionality 
• Gantt Chart 
• Calendar
• Multiple LDAP Authentication Support 
• Free & Open-Source
• Range of Extensions & Plugins 
• Built-in Wiki for Documentation 

Pricing 

Redmine is free and open-source, it offers a free trial. 

4. Jira Software — The Best Issue Tracking Software for Agile Teams 

Image Source: attlassian.com 

As a leading issue management software, Jira offers a large number of great features allowing teams of all sizes to identify, report and solve issues no matter how far they go with their projects. The best thing about Jira is that it is perfectly designed to meet not only the developers’ needs, but also help teams across various industries. 

It offers numerous amazing features like issue tracking and reporting, allowing team members to make iterations and get closer to the resolution of the issue. Plus, its time-tracking feature lets you have a deep insight into your team’s performance. 

Next, Kanban boards enable you to get the maximum visibility and you can customize them to your liking. Also, you can easily find what you are looking for as it has powerful advanced search and filters. 

However, keep in mind that the complex user interface may be an obstacle, especially if you are not used to using this kind of issue manager. Also, the pricing plan is not suitable for smaller organizations, it is an ideal solution for medium to large enterprises. Finally, some users complained about extensive configuration which is why users may find it difficult to make the necessary changes to workflows. 

Key Features 

• Issue Tracking 
• Time-Tracking 
• Kanban Board 
• Issue Reporting 
• Burndown/Burnup Charts 
• Version Reports
• Service Desk Management 
• Collaboration 
• Customizable Scrum Boards 
• Customizable Workflows
• APIs 
• Velocity Charts 
• Sprint Reports
• Roadmap Planning 
• Issue Tracking 

Pricing 

Jira offers flexible pricing and a free trial. The standard plan starts at $7 per user, and it is always free for 10 users. 

5. DoneDone — A Simple Issue Management System to Help You Get Work Done 

                                                         Image Source: donedone.com 

Probably the most important reason why we’ve decided to include DoneDone on this list is that it is ultimately the simplest issue tracking system you can find currently in the market. It’s aimed at helping all kinds of teams from software teams to marketing get things done more easily and quickly. One of its main benefits is issue tracking. The tool works as a centralized hub where all the team members across departments can log issues and manage them, seamlessly. 

DoneDone offers an easy workflow that allows users to learn how to use the tool easily and quickly. You can also use its flexible views to get a clear visual representation of all the issues in one place. Plus, it allows you to stay up to date through in-app notifications that appear frequently on your browser so you don’t have to go back to the app constantly. 

Also, it lets you have a clear view of all of the issues by dividing them into groups, status, priority and project. On top of this, DoneDone can be integrated with a number of useful apps like Beanstalk, GitHub, Slack, Bitbucket. 

The only thing that some users might find inconvenient is that DoneDone doesn’t offer a free version. 

Key Features

• Dashboard
• Issue Auditing 
• Recurring Issues 
• Project Management 
• Task Management 
• Knowledge Base Management 
• Issue Scheduling 
• Workflow Management 
• Issue Tracking 
• Simple Ticket Tracking
• Collaboration 
• Third-Party Integrations 
• Reporting 
• Issue Templates 

Pricing 

DoneDone offers a really simple pricing with two plans Collaborate and Outreach. It starts at $4 a month and it offers a free trial. 

6. Hubspot — Free Issue Tracking Software for Enhanced Customer Experience 

                                             Image Source: hubspot.com

Hubspot is an extensive issue tracking app whose Service Hub offers a help desk with the ticketing system whose aim is to help you record, organize and keep track of all of your customers’ issues. It allows you to assign some of the issues to specific team members. 

Plus your team members can have an insight into the metrics like tracking progress through the reporting dashboard. 

All of this helps you make sure no case ever slips through cracks. By keeping track of support metrics you can manage customer demand with ease, help your team become more productive and enhance customer experience in no time. On top of this, automation lets your team spend less time doing manual things and more time focusing on customers’ needs. 

Finally, this issue tracking tool allows you to prioritize support requests so that you and your team would know what to focus on first. Through tickets you can get extensive information on customers’ product details, history service issues and many more so that you would be able to cater to the needs of each end every customer much faster. 

Key Features 

• Conversations
• Team Emali
• Feedback
• Tickets
• Automation & Routing 
• Collaboration 
• Issue Management 
• Issue Tracking 
• Reporting 
• Conversational Bots
• Live Chat 
• Metrics 
• Tickets Tool 

Pricing 

Hubspot offers a free trial and currently it starts at $45 per month. 

7. YouTrack — A User-Friendly Issue Tracking Software for Agile Teams 

Image Source: jetbrains.com

Looking for the best issue management system to help you keep all of the issues at one place and streamline processes and task management? YouTrack is a browser-based issue tracking, bug tracker and project management software that should meet all of your business needs. It lets you track bugs and tasks, create workflows, plan sprints and releases and customize it the way you want. 

As a matter of fact, customization is one of its strengths that sets it apart from other issue tracking tools on the market. YouTrack is a very popular issue tracking tool for agile teams and it is also free for open source projects. 

In essence, it is an easy-to-use issue management tool that serves as an online one-stop shop that lets your team track bugs and tasks daily, and manage agile projects. It offers an easy-to-understand workflow and lets you assign the priority of the issues so that your team would know which issue should be resolved first. 

However, you need to keep in mind that it has less integration possibilities than some other apps so you may want to look for the ones that offer more third-party integrations. 

Key Features

• Notifications 
• Kanban Board 
• Backlog Management 
• Filtering 
• Issue Management 
• Issue Auditing 
• Collaboration 
• Issue Tracking 
• IT Project Management 
• Automatic Data Export 
• Notifications 
• Reporting/Project Tracking 
• Document Sharing 
• Reports
• Dashboards
• Time Management 

Pricing 

You can use YouTrack for free for up to 10 users and the basic price starts at 3.67 euros. 

8. nTask — A Powerful Issue Tracking System for Seamless Team Collaboration 

Image Source: ntaskmanager.com

nTask is an issue management tool specifically designed to help teams identify and manage issues using easy-to-maneuver features like issue assignees, changes in the priority of issues and their status, issue updates and alike. 

On top of this Task is also a project management tool that streamlines your team’s collaboration through team management, time management and meeting management. 

If you want to have all of your issues well-organized in one centralized hub, you should use nTask to group and manage issues in accordance to user preferences. Also your team members can easily determine the status of the issue, its priority and level of severity. Plus, you can customize all of the issues meaning you can change the name of the issue, any kind of attachments, and other relevant details. 

This issue manager even lets you assign many issues to a specific team member so that they could adequately track each and every issue. But, one of its drawbacks is that there are no integrations with other apps and no scrum or Kanban boards to help you visualize issues more easily. Otherwise, it’s a really nice app you should definitely try out. 

Key Features 

• Issue Tracking 
• Issue Management 
• Activity Tracking 
• Prioritizing 
• File Attachments 
• File Sharing 
• Timesheets 
• Checklists 
• Calendar Integrations 
• Notifications 
• Task Comments 
• Task Filters 
• Task Assignments 
• Customizations 
• Kanban Boards 
• Reporting 
• Status Tracking 
• Search Functionality 

Pricing 

nTask offers a free plan for unlimited number of members and 100 MB of storage. It starts at $1 per user per month and it includes Gantt Charts and unlimited projects. Overall, it's a really affordable solution for teams of all sizes. 

9. Happyfox — A Great Issue Management Software that Simplifies Work  

Image Source: happyfox.com 

Another great issue tracking system that you need to consider is Happyfox. This customer issue tracking software allows you and your team to organize tickets based on urgency, progress and category. 

Its automation features let you streamline repetitive tasks, such as assigning new issues to team members and updating ticket status and therefore make your workflow more efficient. 

It gives you an ability to automate actions through Smart Rules and therefore avoid repeating tasks manually on a daily basis. Plus, you can keep up to date with your customers’ feedback through reports and dashboards where you can review the metrics. 

Happyfox lets teams discuss various issues on its robust community forum and also get tips and possible solutions from their customers. Also, besides allowing you to measure the success through reports, Happyfox also allows you to automate reports and receive them as frequently as you want to.  

Key Features 

• Live Chat Integration 
• Community Forum 
• Custom Fields 
• Group Contacts 
• Smart Rules for Automation 
• Advanced Search 
• Ticketing System 
• Help Desk Reports
• Task Management 
• Knowledge Base
• Communication Tools
• Live Chat 

Pricing 

HappyFox has four pricing plans. The basic one starts from $29 per month. 

10. Bugzilla — A Full-Featured Issue Tracking System for Full Bug Visibility Control 

Image Source: stackoverflow.com

The name Bugzilla sounds familiar, right? That’s why its parent is Mozilla foundation in 1998. This issue tracking app is ultimately one of the most powerful apps on today’s market. It helps developers and other people across teams track bugs as well as manage projects with ease. Its biggest strength lies in reporting and issue tracking. 

Despite the test of time, Bugzilla still has a high popularity across industries thanks to its amazing features like report charts or advanced search capabilities. Bugzilla lets you have a clear view and deep dive into a complete bug/issue history. On top of this, users can attach many related files directly on the given task. 

In addition, you can see a clear graphical representation of all reports so that you would be able to analyze it in detail. Another great feature is time tracking of issues and bugs allowing you to always be in the know who is working on what task and jump in in case the need arises. 

There are a few drawbacks though: you can customize your dashboards and workflows but only up to a certain point and there is a limited visibility since the tool doesn’t offer Kanban or scrum boards. If you find these things relevant, you may want to pick some other issue tracker.

Key Features 

• Bug Tracking 
• Bug Management 
• Advanced Search Capabilities 
• Time Tracking 
• PRivate Attachments & Comments 
• Reports & Charts 
• Save & Share Searches 
• Request System 
• Automatic Duplicate Bug Detection 
• Scheduled Reports
• Bug Lists in Multiple Formats 
• Email Notifications 

Pricing 

The greatest thing about this simple bug tracker is that it is completely open source and free. 

11. Trac — A Minimalistic Free Issue Tracking Software for Teams of All Sizes 

                                                   Image Source: brainhub.eu

As a project management and issue management system Trac has been adopted by a number of big names on today’s market including Django, OpenStreetMap, Wordpress and many others. 

It offers a number of convenient facilities like a timeline that represents all current and previous projects chronologically. 

It has a minimalistic interface and it is written in Python programming language. It lets users track bugs and issues with ticket numbers. Also, you can filter and search these ticket numbers by version, project component, severity and owner. 

Trac also offers roadmaps helping you keep track of all the projects including the upcoming milestones and planned projects. Also, it provides many additional features through plugins inciting code documentation, file management, anti-spam, project time management, discussions, user feedback and others. 

Key Features

• Ticket System
• Discussion/Forum Plugin
• Multiple project Support 
• Email Notifications 
• Interface Localizations 
• Customized Reporting 
• Wiki 
• Account Manager 
• Project Management 
• Issue Tracking 
• Search Engine for Tickets 
• Support for Plugins 
• Timeline of All Recent Activity 

Pricing 

This issue management system is completely free and it offers a free trial. 

12. ReQtest — The Best Issue Tracker for Successful Projects 

                                                   Image Source: reqtest.com

Although ReQtest is in its core an issue tracking tool, it also offers a number of capabilities that allow you to facilitate both project management and issue management. Both big and small businesses use ReQtest to simplify configuration and installation and enjoy multiple powerful features. 

This tool enables a fast and easy search of bugs and issues as well as filtering and categorization. Once it detects all the issues it provides you with the visual representations of reports in the form of charts to help you analyze all of them with ease. Plus, users can use filters to locate any issues efficiently. 

Another cool thing about ReQtest is that it allows you to visualize a preview of all issues without having to click on each of them separately. 

Also, a drag-and-drop feature makes all the process of issue management even more streamlined. Finally, ReQtest lets you capture images of all the bugs while tracking issues. 

Keep in mind, though, that ReQtest has limited integrations. 

Key Features 

• Bug Tracking 
• Dashboard 
• Data Visualization 
• Custom Forms 
• Data Export 
• Drag & Drop 
• Issue Auditing 
• Collaboration Tools
• Commenting 
• Backlog Management 
• Collaboration Tools 
• Scheduling 
• JIRA Integration 
• Test Plan Management
• Data Filtering 
• Image, Video & Voiceover Management 

Pricing 

According to some users pricing is a bit expensive for small businesses. It starts at $10 per user per month for small teams. As for professional teams (up to 50 users), it starts at $ 45 per user per month. 

13. Monday.com — The Most Intuitive Issue Tracking System for Customization 

                                                Image Source: monday.com 

Monday.com is a great issue management tool for both agile and scrum teams. It also offers a bug tracking template and a video displaying how their team tracks bugs. 

While it doesn't offer many features related to issue tracing and management, it provides you with numerous features that allow you to keep track of work, progress and effort and capacity. 

This issue tracking app includes powerful customizable notifications and automations and time tracking abilities. On top of this you can share a roadmap to keep everyone in the loop. The tool also offers customizable labels with color coding as well as various views allowing everyone on the team to have a clear picture of what’s happening on projects and tasks. 

Monday.com can be integrated with a wide range of third-party apps such as Google Drive, Gmail, Slack, Dropbox, Trello, Jira, Typeform and many others. 

Key Features

• Bug Tracking 
• Activity Dashboard
• Burndown Charts 
• Calendar Management 
• Automation 
• Backlog Management 
• Charting 
• Collaboration Tools 
• Customizable Forms
• Customizable Reports 
• Customizable Templates 
• Event Tracking 
• File Sharing 
• Idea Management 

Pricing 

Monday.com's pricing plan starts from $29 per month and it offers a free trial. 

14. DebugMe — A Powerful Issue Management App to Track Bugs Visually 

                                                 Image Source: thedigitalprojectmanager.com

Another great issue manager that simply must be included on this list is DebugMe. The best thing about this app is that it has a pretty straightforward and intuitive interface with minimal features which is why it is a great solution for smaller and medium businesses. 

On the one hand, this tool is not overpacked with features which makes it quite easy to handle. On the other hand, it doesn’t offer any kind of reporting tools which would help you capture and fix bugs which is an important feature when it comes to choosing the right issue management system. 

Also, DebugMe gives you and your team the ability to give feedback on-site through blackouts, highlights, pins and drawings. 

Plus, you can communicate with others on the team through comments, get notifications, change the status of a bug and manage all tasks. DebugMe comes with a number of integrations including Teamwork, Jira, Trello and many others. 

Key Features

• Easy Visual Reports
• Third-Party Integrations 
• Collaboration 
• Bug Tracking 
• Issue Management 
• Notifications 
• Ticket Management
• Role Management 
• Task Management 
• Dashboards (Bug Tracking)
• Workflow Management 

Pricing

DebugMe offers one of the most affordable pricing plans. It costs from $8 per month for the group of ten users and a free plan is also included but it only allows for 2 users. 

 15. BugHerd — The Best Issue Tracking Software for Gathering Feedback 

 Image Source: thedigitalprojectmanager.com

BugHerd is an intuitive issue tracking software that lets your team report bugs and communicate efficiently to resolve them on time. 

One of the reasons why we singled out this app is that it is very easy-to-use especially to non-developers. You can add comments, statuses, due date directly on the elements on the site. 

Many users opt for this app because of its simplicity of gathering feedback from multiple sources into one place. Plus you can manage multiple projects as BugHerd offers an unlimited number of projects on each of its pricing plans. 

All in all, this issue tracking app is a great choice for both technical and non-technical people. But, bear in mind that it cannot be integrated with WordPress and its reporting features are a bit slim. However, you can use some of the apps BugHerd can be integrated with to be able to use reporting functionality. 

Key Features 

• Alerts/Notifications
• Issue Management 
• Automatic Screenshots
• Backlog Management
• Issue Tracking 
• Collaboration
• Email-to-Task Conversion
• Task Editing 
• File Attachments
• Filtering
• Guest Access
• Kanban Board
• Notifications
• Visual Task Board

Pricing 

BugHerd starts from $39 per month and there is an available free trial. 

Wrapping Up

With the right issue management software, you will be able to not only locate and solve all the issues you encounter, but also boost your team’s productivity and efficiency in the long run. The outcome? A successful project and a powerful team collaboration. 

If Infinity is what you are looking for, talk to us or book a free demo call to find out more about how it all works.